Authenticity

Our primary mission is to redefine upscale resale and provide a trustworthy luxury shopping experience. A key component of this is to establish trust through authenticity. Our team of in-house experts is fully educated and equipped to examine all items we receive and determine their authenticity.

Each item in our collection is hand-selected by our dedicated in-house team of authenticators and appraisers. We rigorously inspect every product we receive using a multi-point authentication process to guarantee its authenticity. This authentication process includes a comprehensive ranking of the condition of each product.

We do a total of fourth layers of authentication.Products that fail any step of our authentication process will not be offered for sale at our store.

Let us take you behind the scenes to understand the dedication and precision that goes into selecting every piece.

How are items selected for our collection?

Our dedicated in-house team of authenticators and appraisers, with decades of Hermès-specific experience, hand-select each item that enters our collection. Their expertise ensures that only the finest and most authentic Hermès products make it to our shelves.

What is the authentication process like?

Upon receiving a product, we subject it to a rigorous multi-point authentication process. This thorough inspection guarantees the authenticity of each item in our collection. From the stitching to the hardware, every detail is scrutinized to ensure that it meets our high standards.

How do we rank the condition of each product?

As part of our authentication process, we conduct a comprehensive ranking of the condition of each product. This ranking system allows us to provide our customers with a clear understanding of the quality of the item they are purchasing. Whether it's pristine or gently used, we ensure transparency in the condition of every product.

With a reputation as Asia’s No.1 Hermès reseller, we have garnered a loyal customer base that includes VIPs, celebrities, and avid Hermès collectors from around the world. Our commitment to preserving the world-class craftsmanship of Hermès for future generations drives us to maintain the highest standards in authenticity and quality.

Please note that we do not accept second authenticity opinions on the items we sell, as we strictly guarantee the authenticity of our entire collection of handbags, jewellery and watches.

*KiotoBrand is not affiliated, associated, or officially connected with any of the brands mentioned or sold in this website.Trademarks and copyrights are reserved to the original brands.