• How to shop and place an order

      Do I need an account to place an order? No, all you need is an email address to place and track orders. To checkout faster, access your wishlist and order updates, we recommend setting up a KiotoBrand account. If you create a KiotoBrand account and place an order, you'll be automatically enrolled in our loyalty programme.
      I've forgotten my password, what should I do? Follow the forgot your password link on our Sign In page and enter your email address. You’ll then receive an email to reset your password.
      How do I receive KiotoBrand email updates? Stay informed of new arrivals, trends and exclusive promotions by entering your email address at the bottom of our homepage. You can manage your email preferences in your account.
      How do I place an order on your website? Here’s how:

        1. Choose a category or brand from the top navigation menu or search to explore a specific style or brand

        1. Select your desired item and click Add To Cart. Once you've added all items, it's time to checkout

        1. Sign in to your account or, if you've not yet created one, continue via guest checkout

      Enter your address, payment method and delivery details to place your order. We'll confirm the order and it will be carefully prepared and sent to you, with updates every step of the way.
      Why can I no longer find your physical shop? Due to the covid lockdown in 2020 we have been forced to be temporary closed at our location in Shibuya-ku, Tokyo. We are glad to announced the reopening of our physical store in Shibuya, Tokyo. Our store is undergoing a renovation phase. 
      Can I change my delivery address? Go to Order Details in your KiotoBrand account, to check if you can change your address. You may not be able to if your order has already been sent.
      How do I find out about the latest promotions? To stay updated on exclusive promotions, new in and early sale access, sing up to our emails.
      What different types of promotions are there? If you're an Access member, check your Access dashboard for promotional rewards in your account.
      How do I apply a promo code? All you need to do is add your eligible items to your shopping bag. Depending on the promo code, it will either be automatically applied, or you may have to manually enter it at checkout. If you have any questions, contact our customer service team.